Privacy Policy
1. What does this Privacy Policy mean? We value your trust and aim to ensure the proper protection of your personal data. We respect your privacy and are committed to lawfully processing and protecting your personal data in compliance with all legal requirements, including the European Union's General Data Protection Regulation 2016/679 (hereinafter – GDPR).
In this privacy policy (hereinafter – Privacy Policy), we provide you with information on how UAB Realu LT (hereinafter – the Company) processes your personal data obtained: when the Company provides services to you on the website www.realu.lt (hereinafter – the Website); when administering your accounts; when the Company conducts direct marketing; to execute contracts between the Company and counterparties – natural and/or legal persons; to promote the Company's visibility and disseminate information about the real estate sector; when you visit the Company's website; when you submit inquiries. Hereinafter, all specified persons whose data is processed by the Company are called Data Subjects.
2. About the Company The Company means UAB Realu LT, legal entity code 306018428, registered address at Girulių g. 10-201, Vilnius, Republic of Lithuania. Contact email for personal data protection questions is [email protected].
3. What is personal data? Personal data is any information collected by the Company about a Data Subject that can be used to identify the Data Subject's identity and is stored electronically or by other means.
Personal data includes any information, including the Data Subject's name, surname, email address, telephone number, and other information that the Company collects about Data Subjects for the purposes specified in this Privacy Policy or in a separate consent from the Data Subject to the Company.
We may obtain your Personal Data when you provide the data to us (use our services, create an account on the Website, submit an inquiry, etc.), when you use the Website (the website may automatically collect information about your actions on the Website). We may also obtain your personal data from third parties in the cases specified in this Privacy Policy, etc.
4. Personal data that is processed when providing services to you By using the services provided by the Company, you can share information with Website visitors about the real estate object you are selling or renting.
In order to provide you with high-quality services (placing and publicizing an advertisement about a real estate object), it is necessary for us to process your personal data.
For the purpose of providing services, we may process your name, surname, email address, phone number, and address.
After placing an advertisement containing information about a real estate object, we will also process information related to this real estate object (description, address, photos, price, other information specified in the advertisement).
The Company, in order to collect and process your payments for the services provided to you, will also process your data related to the proper settlement for services, i.e., name, surname, email address, order number, information specified in the payment purpose, other specific payment data (amount, date).
All personal data is processed to fulfill mutual contractual obligations and legal obligations applicable to the Company.
Your personal data is processed as long as services are provided to you and for 10 years after the end of the service provision.
For the purpose of providing services (by publicizing your active advertisement), personal data is made public only to the extent necessary to provide you with the services (as long as your placed advertisement is active).
If you refuse to provide your personal data, the Company will not be able to provide you with services.
We emphasize that in cases where the advertisement about the real estate object is placed by a service provider of your choice (for example, an intermediary service provider you have chosen), for the purpose of service provision, we will process information about the real estate object (description, address, photos, price, other content of the advertisement) on the basis of the Company's legitimate interest to properly provide the service to your chosen service provider. Please note that your chosen intermediary service provider is also a controller of this data. Your personal data is made public only to the extent necessary for us to provide services to our client (as long as the published advertisement is active).
5. Account registration and administration To ensure the smooth provision of services and create a better customer experience on the Website, the Company's services are provided after creating an account on the Website.
When registering an account on the Website, you provide us with the following registration data: your name, surname, email address, phone number. By registering an account, you confirm that the personal data you have provided is accurate and correct.
To ensure the functionality and administration of your personal account, the Company separately processes your email address (as a login name), account password, account creation date, account login data, actions performed in the account (e.g., information about created, active advertisements).
The mentioned personal data is processed to fulfill mutual contractual obligations in providing you with services.
An active account is considered an account that is used at least once every 5 years. For this reason, the Company will process and store your personal data for 5 years from your last login to the account. After the 5-year period, your account will be deleted.
You have the right to demand that your account be deleted at any time. In response to your request, the Company will immediately delete your account and the personal data processed for the purpose of account registration and administration. The deletion of your account does not affect the further processing and storage of personal data by the Company for the purpose of providing services, as specified in Section 4 of the Privacy Policy.
If you log in to the Website using the Google tool, your personal data is transferred to us by Google Ireland Limited. From this service provider, we receive your name, surname, email address, and Google account identification number. In this case, your personal data is also additionally processed by Google Ireland Limited, which describes in detail how the company processes your personal data in its Privacy Policy.
6. Direct marketing, sending newsletters For individuals who have provided their email address and expressed a desire to receive information about the Company's services, newsletters, and other promotional material, the Company may send offers regarding our services, newsletters, or other promotional materials by email.
For the purpose of direct marketing, the Company will process your email address. Your data for direct marketing purposes will be processed for 2 years from the date of giving consent.
You have the right to refuse direct marketing messages at any time by contacting us at the email address specified in this Privacy Policy or by unsubscribing from newsletters. You will not experience any negative consequences for withdrawing your consent.
7. Presenting our partners' offers The Company aims to provide you with a wide range of assistance in the real estate sector. On the Website, you can find information not only about real estate objects for sale or rent but also information about services provided by other service providers related to real estate (for example, property valuation, finishing services, etc.).
To receive offers from the Company's partners and other service providers about their offered services, you can fill out an inquiry form on the Website at any time and specify to which sector's service providers you wish the Company to transfer your personal data to receive an offer. Upon receiving your completed inquiry, the Company will forward your inquiry to the Company's partners operating in your chosen sector.
Given that the Company's circle of partners is large and several Company partners may operate in the service sector you specified, to ensure the confidentiality of your personal data, the Company will initially share only the content of your inquiry with partners (without providing your other personal data) and only after carefully selecting a partner to fulfill your inquiry will your other personal data be transferred to this data recipient. In all cases, our chosen partner will contact you regarding the provision of services in the manner you specified.
For this purpose, it is necessary for the Company to process your name, surname, email address, phone number, other information provided in your inquiry, and the date of the inquiry.
All your personal data is processed based on your consent. Your personal data is also transferred on the basis of a paid service agreement between the Company and the Company's partner.
You have the right to withdraw your consent for the transfer of your personal data at any time. You will not experience any negative consequences for withdrawing your consent. We emphasize that the withdrawal of your consent does not affect the lawfulness of the processing of your personal data before the withdrawal of your consent.
Your personal data will be processed for 1 year from the date of submission of your inquiry.
8. Increasing Company awareness, disseminating information about the real estate sector It is important for the Company to increase its awareness, as well as to disseminate information about the real estate sector. To do this, the Company may post various articles and interviews on the Website about real estate projects, the market, recommendations for buying and selling real estate, etc.
In doing so, we may process your personal data that will be published in articles and interviews – name, surname, professional activity.
This personal data is processed and published on the basis of the Company's legitimate interest. The personal data is processed for 5 years from its publication.
9. Execution of the Company's contracts with counterparties (natural and/or legal persons) For individuals providing intermediary or other services, we grant the right, based on a separate agreement with the Company, to place advertisements about their clients' real estate, advertise their services, and provide other information related to the service provider themselves on the Website.
In executing the agreement with you, the Company processes your name, surname, email address, phone number, individual activity number, bank account number (for processing and executing payments), information related to the content of the services provided, etc.
In cases where you are a service provider who has posted an advertisement (description) about your provided services, we will also process information about your professional activity and duties.
Your personal data is processed as long as services are provided to you and for 10 years after the end of the service provision.
To pursue its legitimate interest in ensuring the execution of the Company's contracts with counterparties that are legal persons, including clients, the Company processes the following personal data of these persons' employees: name, surname, email address, telephone number, content of correspondence, place of work (position held).
The specified personal data is processed during the validity of the contract with the legal person and for 10 years after its termination.
10. Defense of rights and interests The Company, on the basis of its legitimate interest to defend its rights, including in civil disputes, processes the names, surnames, personal identification codes, case circumstances, other information related to the case, and publicly available information of the persons involved in the case or their employees. Data may be transferred to law enforcement authorities, lawyers, or bailiffs carrying out debt collection. The data is destroyed 1 year after the final resolution of the case and the full satisfaction of the Company's claims (if the claims are satisfied).
11. Contact us You can contact the Company on various matters by email at [email protected]. If you contact us, we may process the data you provide to us, i.e., name, surname, email address, date of inquiry, and the content of the inquiry.
The specified personal data will be processed to answer your questions and to consider your suggestions, requests, or complaints. Your personal data will be processed on the basis of your consent, which is expressed by your active actions in contacting us.
Correspondence is stored for 1 year from the receipt of the message, except for information for which other storage periods are set in the Privacy Policy or legal acts.
All personal data you provide when communicating with us is used only for the purposes mentioned above.
12. The Website Our Website also uses cookies. A cookie is a small file of letters and numbers that, with your consent, we store on your browser or on the hard drive of your computer. We use different cookies for different purposes. Cookies also help us distinguish you from other users of the Website, thus ensuring a more pleasant user experience and allowing us to improve the Website.
Most browsers allow you to reject all cookies, and some browsers have the option to reject only third-party cookies. You can take advantage of these options. However, please note that blocking all cookies will have a negative impact on the use of the Website, and without cookies, you will not be able to use all the services provided on the Website.
More detailed information is available at AllAboutCookies.org or
We may use the following types of cookies described below:
| Cookie Name | Purpose/Function | Data Collected | Cookie Type (Necessary, Analytical, Functional, Commercial) | Expiration |
PHPSESSID | Session ID cookie, used to ensure page functionality (e.g., returning to the last position in a list). | Necessary | Until the end of the session | |
| OCSESSID | User session ID cookie, used to ensure page functionality (e.g., recognizing a logged-in user upon return to the site). | Necessary | Until the end of the session | |
| currency | Used for currency identification. | Necessary | 30 days | |
| language | Intended to set the website's language. | Necessary | 30 days | |
| cookieconsent_status | Intended to save whether the user has consented to the use of cookies. | Necessary | 1 year | |
| cookieconsent_preferences_disabled | Intended to save the user's cookie preferences. | Necessary | 1 year | |
| sign | Used for the functionality of saving user searches. | Necessary | 10 years |
Third-Party Cookies
| Third party / Link to the third party's privacy policy | Cookie name | Data processing purpose/function | Data collected | Cookie type (necessary, analytical, functional, commercial) | Expiration period |
Necessary cookies. These cookies are necessary for our website to function. The basis for processing data with such cookies is the proper execution of the contract when you visit the Website, and our provision of a quality and secure visit. These can be cookies that, for example, allow you to log in and access protected areas of our site, or use the Website's functionalities (e.g., marking objects to be saved).
Analytical and/or performance cookies. These cookies allow us to recognize and count visitors and to monitor how visitors move around our website when using it. This helps us to improve the way our website works, for example, by ensuring that users can easily find what they are looking for. The basis for processing the data collected by these cookies is your consent.
Functional cookies. These cookies are used to recognize you when you return to our Website, so that we can tailor the content provided to your needs and remember information that is relevant to you. The basis for processing the data collected by these cookies is your consent.
13. Data reception and disclosure We receive your data from you, your service providers, your devices, and from our contractual counterparties.
We may disclose information about you to our employees, service providers, if reasonably necessary for the purposes set out in this Privacy Policy, as well as to banks and other recipients specified in the Policy.
In addition, we may disclose information about you:
if we are required to do so by law;
in the even
t of an intended sale of the Company's business, its assets, shares or a part thereof, by disclosing your personal data to the potential buyer of the business or its part; upon the sale of the Company's business or a substantial part of its assets to third parties.
The list of recipients or categories of recipients specified in the Privacy Policy may change, so we recommend that you regularly check for updates to the Privacy Policy.
14. Our partners The Website contains links to our partners' websites. Please note that by using these links, you will be transferred to our partners' websites, which independently process your personal data according to the rules set out in their own privacy policies. We are not responsible for the processing of your personal data on our partners' websites.
15. Security of your personal data Your personal data will be processed in compliance with the requirements of the GDPR and other legal acts. When processing your personal data, we implement organizational and technical measures that ensure the protection of personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.
16. Your rights This section provides information about your rights related to our processing of your personal data, and when you can exercise these rights. If you wish to receive more information about your rights or to exercise them, please contact us at the email address provided in this Privacy Policy.
The Company will, without undue delay, but no later than 1 (one) month from the receipt of the request, provide you with information on the actions taken upon receipt of your request regarding the exercise of your rights. Taking into account the complexity of the request and the number of requests received, the said period may be extended by another 2 (two) months. In such a case, we will inform you of such an extension and its reasons within 1 (one) month of receiving the request. The Company will refuse to exercise your rights only in cases provided for by law.
17. Right to access your personal data We want you to fully understand how we use your personal data and not experience any inconvenience as a result. You can contact us at any time to ask if we are processing any of your personal data. If we store or use your personal data in any way, you have the right to access it. To do so, please submit a written request to us at the email address provided in this Privacy Policy, confirm your identity; and in making such a request, adhere to the principles of fairness and reasonableness.
17.1. Right to withdraw consent If you have given us your explicit consent to process your data, you can withdraw it at any time.
17.2. Additional rights Below is information about additional rights you have, which you can exercise by following the procedure described below.
17.2.1. You have the right to ask us to correct any inaccuracies in the data we hold. In this case, we may ask you to confirm the corrected information.
17.2.2. You have the right to ask us to delete your personal data. This right is exercised in the cases provided for in Article 17 of the General Data Protection Regulation (EU) 2016/679.
17.2.3. You have the right to ask us to restrict the processing of your personal data or not to process it:
during the period required for us to verify the accuracy of your personal data when you submit claims regarding data accuracy;
when our collection, storage, or use of your personal data is unlawful, but you decide not to request the deletion of the data;
when we no longer need your personal data, but you need it to establish, exercise, or defend a legal claim;
during the period required to determine whether we have an overriding legal basis to continue processing your personal data if you have exercised your right to object to the processing of personal data.
17.2.4. You have the right to the portability of data that is processed by automated means and which we have received from you with your consent or for the purposes of concluding a contract. Upon your exercise of this right, we will transfer a copy of the data you provided at your request.
17.2.5. You have the right, in accordance with the procedure established in Article 21 of the GDPR, to object to our use of your personal data. You have the right to object when your personal data is processed on the basis of a legitimate interest (the basis for data processing is indicated for each of the purposes mentioned above) or for direct marketing purposes.
17.3. Right to request more information
We hope you understand that it is very difficult to discuss all possible ways of collecting and using personal data. We strive to provide the clearest and most complete information possible and are committed to updating this Privacy Policy
However, if you have any questions about the use of your personal data, we will be happy to answer them or provide any additional information we can disclose. If you have any specific questions or did not understand the information provided, please contact us by email at [email protected].
18. Complaints If you believe that your rights as a Data Subject have been and/or may be violated, please contact us immediately at the email address provided in this Privacy Policy. We assure you that upon receiving your complaint, we will contact you within a reasonable period and inform you of the progress of the complaint investigation, and later of the result.
If the investigation results are not satisfactory to you, you can file a complaint with our supervisory authority – the State Data Protection Inspectorate of the Republic of Lithuania (www.vdai.lrv.lt).
19. Responsibility You are responsible for the confidentiality of the data you provide, as well as for ensuring that the data you provide to us is accurate, correct, and complete. If the data you have provided changes, you must immediately inform us by email. We will not be liable for any damage incurred by you as a result of you providing incorrect or incomplete personal data or failing to inform us of any changes.
20. Changes to the Privacy Policy We may update or change this Privacy Policy at any time. We recommend that you regularly check for additions to the Privacy Policy.
The Privacy Policy was last updated on 2022-11-30.