Terms of service

TERMS OF SERVICE

SECTION I.
GENERAL PROVISIONS

1. These Terms of Service (hereinafter – the Rules) shall be considered an agreement between UAB Realu LT (hereinafter – the Company) and the Company's client, and they establish the mutual rights and obligations of the Company and the Company's client, the conditions for the purchase, payment, and provision of Services, and regulate other issues related to the provision of services on the website www.realu.lt (hereinafter – the Website).

2. These Rules apply to all cases of service provision by the Company to the client. The contractual relationship between the Company and the Company's client may be subject to other additional special service provision rules specified at the time of a specific service order. In case of discrepancies between these Rules and the special service provision rules, the special service provision rules shall prevail.

3. The provisions of the laws of the Republic of Lithuania also apply to the contractual relationship between the Company and the Company's client.

4. By using the Website and the services provided by the Company, the Client confirms that they have read these Rules, agree with the Rules, and undertake to comply with them.

5. If any provision of these Rules contradicts the law, or becomes partially or fully invalid, the remaining provisions of the Rules shall remain in force.

6. Terms used in the Rules:
   6.1. Company – UAB Realu LT, legal entity code 306018428, registered address Savanorių pr. 1, Vilnius.
   6.2. Client – a natural or legal person who uses the Website and the services provided by the Company.
   6.3. Consumer Client – a natural person who uses the Website and the services provided by the Company for purposes unrelated to their business, trade, craft, or profession (for consumption purposes).
   6.4. Business Client – a natural person or a legal person or other organization, or their subdivision, who uses the Website and the services provided by the Company for the purposes of their trade, business, craft, or profession.
   6.5. Account – the Client's account created on the Website, which contains information about the services provided to the Client, where Service orders are placed, etc.
   6.6. Services – paid and unpaid services provided on the Website and other platforms administered by the Company (including, but not limited to, the creation of a Business Client's Account, the publication of an Advertisement on the Website and other platforms administered by the Company, the provision of advertising services, and other services on the Website).
   6.7. Advertisement – an announcement about a real estate object for sale and/or rent.
   6.8. Advertisement Publication Service – a service provided by the Company, during which the Company publishes and makes public the Advertisement created by the Client on the Website and other platforms administered by the Company (depending on the scope of services).
   6.9. Advertising Service – a service provided by the Company, during which the Company publicizes and promotes information about the Client's professional activities on the Website and other platforms administered by the Company, shares the Client's contact details, and/or otherwise advertises the Client (depending on the scope of services).
   6.10. Agreement – a service provision agreement concluded between the Company and the Consumer Client or the Company and the Business Client based on these Rules.

SECTION II.
CLIENT ACCOUNT

7. A Consumer Client can create an Account on the Website by filling out the registration form provided on the Website. A Business Client's account is created by contacting the Company separately and following the Company's instructions.

8. The Client undertakes in all cases to provide accurate and correct data during Account registration. If the specified data changes, the Client undertakes to immediately update the data in their Account. The Client assumes full responsibility for the legal consequences that have arisen/will arise because the Client has not provided or did not provide accurate and correct data in the Account.

9. By registering an Account on the Website, the Client confirms that: 9.1. They are a natural person with legal capacity; 9.2. In the case of a Business Client, they have all the powers and permissions to represent the Business Client legal entity in whose name the Account is created.

10. The Client's login credentials for the Account are an email address and a unique password created by the Client. The Client has the option to log in to the Account using the Google tool. In this case, the Client's login credentials for the Account are the Google account data (email address and other data).

11. The password for logging into the Account must meet the following requirements: 11.1. must consist of at least 8 characters, including uppercase letters, lowercase letters, and numbers; 11.2. must not consist of elements that can be easily guessed or determined using information related to the specific person, such as name, phone number, date of birth, etc.; 11.3. must not consist of several consecutive identical numerical or alphabetical characters.

12. It is recommended to change Account passwords at least every three months.

13. The Client's Account can be deleted at any time by submitting a separate request to the Company. Deleting the Client's Account also means the termination of the Agreement.

14. After deleting the Client's Account, the data placed in the Client's Account is stored for 3 months from the deletion of the Client's Account. During this period, the Client can request to restore the Account. The deletion of Account data does not affect the processing of other personal data of the Client, as specified in the Company's Privacy Policy.

SECTION III.

ORDERING SERVICES

15. Any Client who has registered (created) an Account can place a Service order on the Website.

16. On the Website, Clients can publish Advertisements, view and/or read Advertisements published by other Clients, purchase Advertising services from the Company, and/or use other Company Services.

17. The Services provided by the Company are in no way related to a specific real estate object transaction, service provision, and/or any other type of transaction between Clients or between Clients and third parties, i.e., in no case does the Company act as an intermediary, authorized person, or representative of the Client or a third party.

18. In all cases, the Client acts independently and of their own free will when ordering Services on the Website.

19. Any publication of information and/or making it publicly available on the Website or other platforms administered by the Company is not and cannot be considered an offer (oferta) by the Company to conclude a transaction.

20. To conclude an Agreement for the provision of Services, the Consumer Client must submit a Service order to the Company by performing the technical actions specified on the Website, as well as following the information provided on the Website.

21. A Service order placed on behalf of a Consumer Client must be confirmed by the Consumer Client by clicking the "Activate Advertisement" link (or a similar link expressing the Consumer Client's will to order the service) on the Website before it is processed by the Company and confirmed. A confirmed Service order means that the order has been submitted for processing by the Company and submitted for payment (in the case of paid Services).

22. After confirming the Service order, the Consumer Client is redirected to the website of the Company's partners to make the payment. You can learn about the processing of your personal data during payment in the Company's Privacy Policy.

23. The submission of the Consumer Client's confirmed Service order for payment and processing by the Company signifies the Consumer Client's will, in accordance with the provisions of the Rules, to conclude an Agreement for the purchase of Services on the Website.

24. The Agreement between the Consumer Client and the Company for the provision of specific Services under the Rules is considered concluded and confirmed from the moment the Company actually receives payment for the Services.

25. The Agreement between the Business Client and the Company for the provision of Services under the Rules is considered concluded and confirmed from the moment the Company creates the Business Client's Account on the Website. The Agreement concluded between the Business Client and the Company is for an indefinite term, on the basis of which the Business Client can place a Service order with the Company.

26. To place a Service order based on the concluded Agreement, the Business Client must perform the technical actions specified on the Website, as well as follow other information provided on the Website.

27. A Service order placed on behalf of a Business Client must be confirmed by the Business Client by clicking the "Activate Advertisement" link (or a similar link expressing the Business Client's will to order the service) on the Website before it is processed by the Company and confirmed. A confirmed Service order means that the order has been submitted for processing by the Company.

28. In all cases, before confirming the Service order, the Client must, at their own responsibility, familiarize themselves with the current valid version of the Rules (the provisions of the Agreement).

29. The term of the Service is specified in the Service order. The Client undertakes to use the Service for the entire specified term of the Service. If the provision of the Service is terminated earlier (for example, the Client terminates the provision of the Service themselves, the provision of the Service is suspended due to the Client's fault), the money paid by the Client for the provided Service is not refunded and is not transferred to pay for another Service.

SECTION IV.

PRICE OF SERVICES AND PAYMENT PROCEDURE

30. The prices of the Services on the Website and in the Service order are indicated in the official currency of the Republic of Lithuania. Unless otherwise stated, the price of the Service is indicated including taxes (includes taxes), including VAT and other payable taxes (if applicable).

31. In the case of individual Services, the Company may apply specific discounts or promotions to the Service order.

32. The Consumer Client, at their choice, pays for the purchased Services by means of prepayment for the Services, choosing one of the methods specified by the Company and the Company's partners. When making a payment, the Consumer Client is redirected to the website of the Company's partners to complete the payment.

33. Based on the Agreement concluded between the Business Client and the Company, the Business Client is granted the right to use the created Business Client Account indefinitely, perform other actions on the Website, and order other paid Services from the Company. Based on the concluded Agreement, the Business Client undertakes to pay the Company a monthly service fee according to the invoice issued by the Company. Information about the service fee is provided on the Website and/or in a separate notice from the Company. If the Business Client concludes the Agreement by the 15th day of the current month, the full monthly service fee applies. If the Business Client concludes the Agreement after the 15th day of the current month, they are obliged to pay the Company half of the first month's fee for the provided services.

34. The monthly service fee to the Company is payable only for the creation and use of the Business Client's Account. The Business Client, using the Account, has the right to place an order for the provision of additional paid Services specified on the Company's Website.

35. The Business Client pays for all Services by choosing one of the methods specified by the Company and the Company's partners.

36. The Business Client, at their choice, can pay for the purchased Services by means of prepayment for the Services, choosing one of the methods specified by the Company and the Company's partners. When making a payment, the Business Client is redirected to the website of the Company's partners to complete the payment.

37. The Business Client, at their choice, can pay for the purchased Services by periodic payment according to the invoice issued by the Company. The Company issues an invoice on the first day of the current month, which contains all the information about the Services provided to the Business Client in the previous month, their price, and the amount payable. The Business Client has the obligation to properly settle with the Company within the payment terms specified in the invoice.

38. The Business Client, at their choice, can pay for the purchased Services with points created by the Company. Company points can be purchased by prepayment. The Company points purchased by the Business Client are placed in the Business Client's Account wallet. The value of 1 Company point is 1 euro.

39. In each case, the Company provides the invoice to the Client in the Client's account.

40. In accordance with these Rules, the Client agrees and does not object that invoices will not be provided to the Client separately in paper form. The Client agrees to receive electronic invoices for the provided Services in the Client's Account or at the email address specified by the Client. Invoices will be sent to the Client's email address only in cases where the Client specifically requests it.

41. The Company has the right to change the prices of the Services at any time. The changed prices of the Services will not affect the Services being provided (for which payment has already been made). Any change in the price of the Services shall take effect from the first day of the following month (in the case of an indefinite Agreement for the provision of Services) or from the moment of the next specific Service order. The Company undertakes to inform the Client about the changed prices of the Services no later than one month before the change in the prices of the Services at the email address specified in the Client's Account or by providing information on the Website or in the Account.

SECTION V.
CLIENT'S RIGHTS AND OBLIGATIONS

42. The Client is responsible for all their actions performed while using the Website and the services provided by the Company.

43. The Client undertakes: 43.1. To provide accurate and correct data when creating an Account on the Website, creating an Advertisement, and/or using other services of the Company; 43.2. Not to commit criminal acts provided for in the Criminal Code of the Republic of Lithuania and/or other legal acts, as well as not to perform any other actions that would harm or could harm the rights and legitimate interests of the Company, other Clients, and/or third parties through their actions while using the Website and/or the services provided by the Company; 43.3. When using the Website and/or the services provided by the Company, not to use unsafe, unverified computer and/or mobile devices, software that may harm the normal functioning of the Website and/or the Company; 43.4. Not to publish and not to disclose information on the Website that contains information about the Company's direct and indirect competitors, their provided services. The Company's competitors are considered to be natural and/or legal persons whose main and/or secondary activity includes, but is not limited to, the publication of advertisements related to real estate objects, advertising services for service providers in the real estate sector, etc.; 43.5. Not to collect and not to accumulate data of the Company's other Clients. 43.6. Not to disclose the Account login name and password to any third party.

44. In the case of the Advertisement Publication Service, the Client undertakes: 44.1. To provide correct and accurate information about the real estate object; 44.2. To ensure that the information provided in the Advertisement does not violate the rights and legitimate interests of third parties; 44.3. To ensure that the photos or other visual works placed in the Advertisement do not violate the property and non-property rights of third parties; 44.4. To ensure and verify that the owner of the real estate object has the right to conclude the transaction specified in the Advertisement; 44.5. To provide the real sale and/or rental price of the real estate, to indicate the exact address and condition description of the real estate; 44.6. Not to mislead third parties by providing inaccurate and incorrect information in the Advertisement; 44.7. Not to place Advertisements unrelated to the sale and/or rental of a real estate object; 44.8. Not to use profane, discriminatory, racist, and similar language words and elements in the content of the Advertisement that may violate the rights and legitimate interests of natural persons; 44.9. To create and publish the Advertisement only after obtaining the consent of the real estate owner; 44.10. Upon the conclusion of the real estate transaction, to deactivate and/or remove the Advertisement.

45. The Client undertakes and assumes full responsibility for the compliance of the Advertisement's content with the laws of the Republic of Lithuania. By activating the Advertisement, the Client confirms and guarantees that the information provided in the Advertisement is true, accurate, and complete, and that the information does not violate the rights and legitimate interests of third parties.

46. In the case of Advertising Services, the Client undertakes: 46.1. To provide the Company with accurate and correct information about the services provided by the Client, their professional activities, and other data; 46.2. When providing information to the Company (including, but not limited to, their trademark, contact details, name, description of professional activity, etc.), to ensure that the information does not violate the rights and legitimate interests of third parties (including, but not limited to, rights to trademarks, commercial and industrial secrets, intellectual property rights, etc.); 46.3. Not to advertise and not to publish information that directly or indirectly competes with the Company and its provided services.

SECTION VI.

COMPANY'S RIGHTS AND OBLIGATIONS

47. The Company has the right to change, adjust, or supplement these Rules, and to change the price of the Services. In all cases, the Client undertakes to familiarize themselves with the Rules at the time of ordering the Service. By placing a Service order, the Client confirms that they have understood and read the current version of the Rules, valid at the time of placing the Service order. A Business Client who has not submitted an objection to the changes to the Rules before the new version of the Rules comes into force and continues to use the Services (under an indefinite Agreement), by their actions confirms that they do not object to and agree with the changes to the Rules (changes to the indefinite Agreement).

48. The Company has the right at any time to restrict the Client's right to use the Company's services and/or the Website when the Client violates the provisions of these Rules, violates the laws of the Republic of Lithuania, including, but not limited to, cases where the Client provides incorrect and inaccurate information on the Website and/or in the Advertisement, intentionally disseminates fraudulent information on the Website and/or in the Advertisement, poses a threat and/or causes damage to the Company, or third parties.

49. The Company has the right at any time to remove an Advertisement published by the Client, to terminate the Client's advertising, if the Client's actions violate the provisions of these Rules, may pose a threat to the Company's reputation, and/or cause damage.

50. The Company has the right to receive remuneration for the services provided by the Company to the Client.

51. The Company has the right to restrict or suspend the provision of Services to a Business Client when the Business Client fails to comply with and pay the invoice issued by the Company within the payment terms specified in the invoice. If the Business Client covers the debt, the provision of Services is resumed, but no later than 3 months from the beginning of the Business Client's debt. If the Business Client fails to properly settle the debt within 3 months from the moment the debt to the Company arose, the concluded Agreement is terminated and the Business Client's Account is deleted (along with the Account data). The Company points purchased by the Business Client remain with the Company, and the amounts paid for the Services are not refunded to the Business Client. To re-conclude an Agreement with the Company, the Business Client must take the actions specified in the Rules for creating a new Business Client Account.

52. In all cases where the provision of the Service is suspended or restricted due to the Client's fault, the term of the Service provision is not suspended, and the time during which the provision of the Service was suspended or restricted is included in the total time of Service provision. In such a case, if the Company has unreasonably suspended or restricted the provision of Services, the time during which the provision of the Service was suspended or restricted is compensated to the Client by proportionally extending the term of the Service provision.

53. The fee for Services whose provision was terminated (for example, the Advertisement was removed) for reasons related to the Client's violation of these Rules is non-refundable.

54. In the case of the Advertisement Publication Service, the Company is only responsible for the technical placement of the information in the form of an Advertisement on the Website and other platforms administered by the Company (depending on the scope of services), if the Advertisement meets the requirements of these Rules.

55. The Company is not responsible for discrepancies, inaccuracies in the information provided by Clients on the Website, and the resulting negative consequences for other Clients and/or third parties.

56. In the case of Advertising Services, the Company is only responsible for placing information about the Client on the Website and other platforms administered by the Company (depending on the scope of services). The Company provides only that information about the Client which the Client themselves provides to the Company. By separate agreement, the Company and the Client may agree on the content of a specific advertising message.

57. The Company is not liable for any damage and/or losses (including lost income) that the Client may incur by using the Website and/or the services provided by the Company.

58. In any case, the Company's liability to the Client is limited to the amount of 10 EUR. The limitation of the Company's liability is related to the price of the Services and the nature of the services provided.

SECTION VII.

THE CONSUMER CLIENT

59. The Consumer Client agrees and understands that upon payment for the Advertisement Publication Service, it is considered that the said service begins to be provided immediately and its provision cannot be canceled. For this reason, the Consumer Client agrees that the 14-day right to withdraw from a distance contract shall not apply to them. The Consumer Client confirms in all cases that before ordering the Service, they have assessed its necessity and requirement.

60. A Consumer Client who orders Advertising Services (including, but not limited to, for the purpose of advertising their professional activities) will not be considered a Consumer Client but will be considered a Business Client.

61. If the Agreement is terminated at the initiative of the Consumer Client before the expiry of the Service provision term (for example, if the Consumer Client deactivates and/or deletes their Advertisement ahead of time), the fee paid by the Consumer Client for the Service is not refunded. In such a case, it is considered that the Company has duly provided the Service to the Client. This provision does not apply in cases where the Consumer Client terminates the Agreement due to the Company's fault and/or a change in the Service fee or a change in the Rules.

62. In the event that substandard Services are provided to the Consumer Client, the Consumer Client has the right to demand the correction of the service deficiencies, a reduction in the price of the Services, or to unilaterally terminate the Agreement.

63. The Consumer Client does not have the right to demand the correction of service deficiencies when it is impossible to do so or would require disproportionate costs from the Company.

64. The Consumer Client has the right to demand a reduction in the price of the Service or to unilaterally terminate the Agreement when the Company has not corrected the deficiencies in the provision of the Services, or these deficiencies cannot be corrected, or the deficiency in service provision is substantial.

65. If the Consumer Client terminates the Agreement due to the Company's fault, the Company shall, no later than within 7 days, refund the fee paid by the Consumer Client for the Services for the period during which the substandard services were provided, to the same bank account that the Consumer Client used to pay for the Services.

66. The Consumer Client has the right to submit a complaint regarding the improper provision of Services, first in writing to the Company using the contact details provided on the Website. If they do not agree with the Company's response (which the Company undertakes to provide within 14 days), the Consumer Client has the right to apply to the State Consumer Rights Protection Authority or to fill out an application form on the European Union's Electronic Consumer Dispute Resolution platform.

SECTION VIII.

THE BUSINESS CLIENT

67. The Business Client undertakes to provide accurate and correct information for the creation of an Account on the Website, in Advertisements (which they create themselves), and when advertising and publicizing information about their professional activities.

68. The Business Client undertakes in all cases to coordinate the content of Advertisements and the publication and publicizing of the Advertisement with the owner of the real estate object.

69. The Business Client grants the Company an unconditional, royalty-free right to use the content uploaded by the Client on the Website and other platforms administered by the Company.

70. The Agreement between the Business Client and the Company for the provision of Services under the Rules is considered concluded and confirmed from the moment the Company creates the Business Client's Account on the Website. The Agreement concluded between the Business Client and the Company is for an indefinite term, on the basis of which the Business Client can place a Service order with the Company.

71. The indefinite Agreement concluded between the Company and the Business Client is valid as long as the provision of the Service is ongoing and is not terminated at the request of one of the parties or by mutual agreement of both parties.

72. The Business Client may terminate the indefinite Agreement unilaterally by notifying the Company 30 days in advance.

73. Termination of the Agreement is considered to be the refusal of Services (for example, a statement of refusal of Services) and/or the deletion of the Business Client's Account.

SECTION IX.

THE WEBSITE

74. The Website is the property of the Company and is protected by laws regulating intellectual property protection.

75. All intellectual property rights to the Website as a work and technological solution belong to the Company. By using the Website, the Client does not acquire any rights to the Website.

76. It is prohibited to violate the Company's intellectual property rights, including, but not limited to: 76.1. Copying or otherwise transferring the technological solutions of the Website or its parts, or its design; 76.2. Using the Website in ways incompatible with these Rules or generally applicable laws; 76.3. Damaging or altering the Website.

77. Only the Company has the right to modify the Website, change its technological solutions, functionalities, and design.

78. The Company undertakes to make maximum efforts to ensure that the Website operates at all times, but cannot guarantee that the Website will operate without interruptions. The Website is considered to be operating without interruptions if the Website and Services are available 90 percent of the time per year. Any temporary interruptions in the operation of the Website and the provision of Services (up to 24 hours) will not be considered as improper provision of Company Services, on the basis of which the Company will not be obliged to refund the amounts paid by the Client for the Services.

79. In case of Website malfunctions, the Client should contact the Company directly for all questions.

SECTION X.
PERSONAL DATA PROTECTION

80. All information about the processing of personal data of natural persons is provided in the Company's Privacy Policy.

81. Any natural person may contact the Company regarding the exercise of their rights as a data subject using the contact details provided in the Company's Privacy Policy.

SECTION XI.

FINAL PROVISIONS

82. The Client and the Company agree that all disputes, claims, and/or disagreements arising from or related to the execution, violation, termination, or invalidity of the Rules will be resolved through negotiations. If an agreement cannot be reached through negotiations, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

83. Notices to the parties are sent using the contact details provided on the Website and in the Client's Account.